22 Nov 2019 12:35PM
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NZDating Help and Support System

Updated: Jan 2008

Welcome to the NZDating help and support system.

Please use the Help and Support documentation below for fast answers, all other support issues may take 3 or more week days to reply with Gold members taking priority.

  • If you have a general complaint about a member or their profile please use the ‘Report this member’ link located at the bottom of each profile.
  • If you have a complaint about an email you have been sent please use the ‘Report offensive message’ link provided at the bottom of each email.
  • If you have a complaint about messageboard posts please use the community support link provided at the top of each thread.
  • If you have a complaint about a photo, please enlarge the photo and use the report link inside of the photo display.
If you have other questions about using the NZDating website or your account please read below.

Joining Questions

  • I'm trying to use my email address - but its saying my email address is already in use! click here

  • Why haven't I received my confirmation email? click here

  • Levels: What do the silver and gold stars mean? How do I change them? click here

  • I have removed my account but need it back! click here

Problems logging in or confirming your account?...

  • Why haven't I received my confirmation email? click here

  • I can't remember my login / password - what should I do? click here

  • I know my login and password are correct but can no longer login to my account? click here

Other Questions

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