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NZDating FAQ (Frequently Asked Questions)

Updated: Jan 2008

Why haven't I received my confirmation email?

This is most likely because you are using a free email service (such as Hotmail) who's systems can delay or not receive your confirmation message due to:

  • difficulties when your free email account has reached it's message or traffic limit
  • problems with overloading
  • slow service or lost emails due to the unguaranteed service nature of free services
  • our confirmation message incorrectly being marked as 'Spam' or 'Junk' email and moved into a junk folder (to access this you may be able to click on the Junk mail folder)
We recommend using your normal ISP or company email address (eg. yourname@xtra.co.nz, yourname@IHUG.co.nz, yourname@yourwork.co.nz etc) to avoid the inherent problems associated with free email accounts.

If you're not using a free email service and still haven't got your message after a number of hours, please check your email address was correctly entered and is working.

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